Support For MAC

General

If you have a Mac, you can use Lexbe eDiscovery Platform to organize your case and review documents. Lexbe eDiscovery Platform currently supports the two most recent versions of Safari and Firefox for Mac users. (Use of Boot camp, Cross-over or other approaches requiring dual installation of Windows on the MAC are not required). We have the following recommendations:

Update to Latest Mac OS X

Check for software updates and make sure you have the latest version for your Mac (e.g., Mac OS X Lion version 10.7.5).

Install Silverlight Component if Needed

You may need to install the Microsoft Silverlight component before you start uploading and viewing files to your case.

Mac Platform Users. This specific functionality is not supported by some versions of browsers due to compatibility issues. In that case, please use the 'Add files' button to upload files to your case in Lexbe eDiscovery Platform.




Silverlight application not available on iPAD

iPad cannot upload documents directly. If users want to upload/download from desktop/LAN to Lexbe using iPad, first they need to install programs that offer remote control (e.g., LogMeIn).

Uploading Files 

Once the Settings have been set, click on the 'Add Files' button at the bottom and select the files to add from your local system. Please note that MAC does not allow the option of dragging the batches or files from your computer directly into "Upload Documents" page. You must click on the 'Add files' button to select and bring documens to the Upload dialog box. From the upload window you can also click the ‘Cancel’ button  to interrupt the file upload in progress. Progress is shown for each individual batch and for the entire upload. Do not close the upload window before the upload completes or the upload will be 

Configure Safari to Open PDFs inline

If you are using Safari, it can open PDFs in the browser window using a PDF Browser Plugin. In order to install this plugin open Safari browser and go open the following link: http://www.macupdate.com/app/mac/9542/pdf-browser-plugin. After completing the installation, on opening your Safari you would be able to see this plugin under ‘Help>Installed Plug-ins’ menu. This will cause the PDF to display inside the Safari window using its native PDF viewer. Close the Preferences window and login to your Lexbe eDiscovery Platform account, go to the ‘Browse’ page to view all document within the current case and select any PDF file to be opened in a new tab.

Note: Acrobat/Reader 8 also supports viewing PDF files inside Safari windows on Mac OS X, and will only run on Mac OS X 10.4.3 and later. It does not support any other browser (such as Firefox and Chrome).

Configure Firefox to Open PDFs inline

If you are using Firefox, it can also open PDFs in the browser window using the same PDF Browser Plugin. The initial steps on how to configure Firefox are the same from the Safari browser. After completing the installation, on opening your Firefox you would be able to see/enable or disable this plugin under ‘Firefox>Preferences>General>Add-ons>Manage Add-ons’. Close the Preferences window and login to your Lexbe eDiscovery Platform account, go to the ‘Browse’ page to view all document within the current case and select PDF file to be opened in a new tab.

This will cause the PDF to display inside the Firefox window using its native PDF viewer.

This enables PDF support and editing features in Safari and Firefox web browsers.
If you cannot see the 'Find' function another option is to use keyboard shortcut 'Command - F', type the word you wish to find within PDF open viewer and hit enter. If you are still having problems, it might be because of Acrobat or Adobe Reader 8 on Mac OS X automatically install themselves as the default PDF viewer for Safari and Firefox. In order to turn this off, start Acrobat or Adobe Reader, go to Preferences > Internet and uncheck the 'Display PDF in Browser' option. This will cause the PDF to display inside the Safari/Firefox window using its native PDF viewer.

Configure Google Chrome to Open PDFs inline

If you want to preview a document there is a PDF plugin on the Mac that allows for the inline viewing of PDFs in Google Chrome. Please make sure you have the latest version of Chrome so Google bundles as experimental PDF plugin, which is disabled by default.
To view it:
-Type about:plugins in website address box and select ‘chrome://plugins’
-You should see a disabled plugin called 'Chrome PDF Viewer;'.

In case you don’t see this plugin and need to install it, please follow these steps:
-Open Google Chrome and go to ‘Chrome>Preferences>Extensions’.
-Click on 'Get more Extension' and install ‘PDF Browser Plugin 2.4.2-Version: 2.4.2’ or the latest version available.
-In the results for Plugins under 'chrome://plugins’ you should see this plugins installed.
Close the Preferences window and lo-gin to your Lexbe eDiscovery Platform account, go to the ‘Browse’ page to view all document within the current case and select PDF file.

This will cause the PDF to display inside the Safari window using its native PDF viewer.

How To Preview Native Documents In Firefox/Safari Without Leaving Your Browser

You can view native files easily on Firefox and Safari if you install any open-source application suite compatible with Microsoft Office. We installed the application called ‘iWork’ recommended by Apple for the Mac OS X.

Configure Firefox/Safari to Open Native files inline (Preview-iWork)

Open the page Viewing Native Files for more details.

Configure Google Chrome to Open Native files inline

Chrome can be configured to automatically open native files, please open the page Viewing Native Files for more details.

Have Multiple Browsers on your MAC

We recommend you have more than one browser configured for use with Lexbe eDiscovery Platform (e.g., Safari and Firefox). That way, if you ever have any problem doing something with one, you can switch to the other to complete your task. Also, having multiple browsers configured on your Mac aids our support staff in troubleshooting any configuration problems you may experience.

If you have any problems, please let us know at Lexbe Support.

JavaScript

Please check if the JavaScript is enable in order to allow websites to display properly. If you are using Safari please follow the steps below:
>Click the 'Safari' menu at the top and select 'Preferences.'
>Click the 'Security' and then check the box next to 'Enable JavaScript.'
>Close the Preferences window to save the settings.

Firefox
>Click the 'Firefox' menu at the top and select 'Preferences.'
>Click the 'Content' tab and then check the box next to 'Enable JavaScript.'
>Close the Preferences window to save the settings.

Document View Troubleshooting

If you are having any trouble viewing documents, please refer to this troubleshooting page or contact customer support.