This help page will describe the procedures for hibernating a case. Account hibernation refers to us maintaining your account in near ready state at a reduced cost. This service is appropriate for cases in an extended non-use state (many months), such as pending appeal, etc.
To initiate Hibernation of an account, the main account administrator(s) of your account should open a support ticket
and request hibernation of the account. Please be sure to identify the
exact account name (see the drop down menu on the upper left of your
dashboard) for your request.
Procedure to regain Full Access To switch from Hibernated Account status to full account status, an account administrator should open a support ticket
and request an account be restored to full access. We will then restore
the account to full access and associate the requesting account admin
to the account. The account admin can then login and add users to cases
as needed. Our service policy is to complete hibernation restoration
requests by the end of the business day following the request. Cost Hibernation bills for an entire account and bills at the rate of 50% of the non-hibernated cost, minimum $100/m. This reduced hibernated charge will commence the beginning of our next billing cycle (first day of the month). If you request return of a an account to full access you will be charged the differential for that month of the full billing month less the hibernated amount (e.g., bill as thought the account is not hibernated). Please contact us by email at sales@lexbe.com. |