Report Issues

If you or your users experience a problem or have questions regarding our services, we are happy to provide you with all the assistance you need to resolve any problems.

Reporting Problems to the Support Team

When reporting problems to our support team, please collect as much of the following information as possible and pass it on to us:
>
Lexbe eDiscovery Platform Usernames and Account Names  
> Case Name
> A detailed description of when the problem occurs
> URL of the site listed at the top or the browsers you have opened. If you copy and paste the link (aka url address) into an email to support@lexbe.com, our technical support would be able to replicate the problem faster
> Any screenshots showing error messages etc.


By following this procedure and emailing us with as much information as possible, we will be able to resolve your issues much quicker. Our dedicated support email address support@lexbe.com is monitored 24/7.